Using Conflict Constructively
Rev. Amy A. Freedman
Channing
Memorial Church
October 15, 2000
On a cold autumn night, a group of porcupines huddled together for warmth.
Given their abundance of sharp quills, these animals are not exactly cuddly.
As they tried to snuggle up to one another, they would be pricked or poked
by another's sharp points. In exasperation, they moved away from their companions
but soon found that they could not bear the cold. So, they shuffled in and
out until they discovered a distance whereby they could stay warm without being
pricked.
Now, although I have known some prickly personalities, this German fable illustrates
the tension found in all human relationships. There is an ongoing balancing act
between "me" and "we". This is true in our families, with
our friends, partners, co-workers, and certainly the potential for getting pricked
or poking someone with your own quills is increased in community.
Before entering the ministry, I was a Preschool teacher. My class was known as
the Penguins. Given the German fable that I just told, I could rename them the
Porcupines. Not that they were a particularly prickly bunch, but when I was in
the company of four year olds, it became clear that life is a constant process
of negotiation. Often it was a struggle over limited resources: "When is
it gonna be my turn on the swing?"; "Johnny's had the tricycle forever."; "I
need the red marker!" Sometimes it was a longing for love and understanding: "I
want to play too." The most frequent source of trouble was accident, for
example, an elbow causing a tower of blocks to tumble down or one child rushing
to paint at the art easel when another had been waiting. Four year olds have
a low threshold for conflict- the response is rapid fire and direct. Typical
responses are hitting, biting, yelling or crying. If a child was able to articulate
his or her anger, the ultimate threat was always, "You're not coming to
my birthday party!"
As adults, most of us have learned to suppress these more elemental reactions
when we are frustrated. Often when we experience conflict, a common tactic
is silence and avoidance. Although adults may have learned to stop hitting
and biting, the second part of the lesson seems more difficult to remember.
My mantra in Preschool was "Use your words."
When I experience anger, frustration or hurt in my most intimate relationships,
I tend to shut down. Often I become very quiet. It takes time for me to be
able to crawl out of the silent solitude to confront a loved one with my feelings.
I recognize that this is not a universal pattern. What happens to you when
someone that you love has said or done something hurtful? How do you react
when your expectations are not met? Each of us may act differently depending
upon the circumstances: yell, cry, retreat, or say things that we do not mean.
It is important to recognize our emotions and behavior in the face of conflict
because from the sand box to the living room to church to business to government
we will be confronted with opposing needs, drives, wishes and demands.
I recommend a book entitled, Getting Together- Building Relationships as We
Negotiate. It was written by Roger Fisher and Scott Brown of the Harvard
Negotiation Project. They offer a straightforward approach to initiating and
sustaining working relationships. What I found most compelling about this easy-to-read
paperback was that they use illustrations from all arenas: from personal interactions
to Soviet- U.S. relations during the Cold War.
The good news of the book is that although it takes two to have a relationship,
it takes only one to improve its quality. This comes with a commitment to working
relationships by examining and addressing the problem instead of blaming another
person or group. Fisher and Brown advise, "to be unconditionally constructive".
This means that in a relationship with you, I should do those things that are
both good for the relationship and good for me --- whether or not you reciprocate."
Here's the strategy for unconditionally constructive relationships, broken down
into six simple points:
"1. Rationality. Even if they are acting emotionally, balance
emotion with reason.
2. Understanding. Even if they misunderstand us, try to understand them.
3. Communication. Even if they are not listening, consult them before deciding
on matters that affect them.
4. Reliability. Even if they are trying to deceive us, neither trust them nor
deceive them; be reliable.
5. Noncoercive modes of influence. Even if they are trying to coerce us, neither
yield to that coercion nor try to coerce them; be open to persuasion and try
to persuade them.
6. Acceptance. Even if they reject us and our concerns as unworthy of their
consideration, accept them as worthy of our consideration,
care about them, and be open to learning from them."
Now, a common maxim in Preaching classes is that "You cannot lead people
out of the desert if you have never been there yourself". I cannot even
pretend that I am able to follow every step of this strategy with every relationship.
There are simply some people with whom I am more effective in communicating.
There are certain environments where I am more capable of balancing my emotions
and reason. There are some folks whose motivations I understand with ease
and others who leave me baffled and annoyed.
However, I believe that we can improve the odds on creating meaningful satisfactory
relationships through making a personal commitment to improve our communication
skills. We can unlearn the bad habits of silence, avoidance, gossip, blame, and
guilt. Like the spiritual lesson from the Islamic tradition that Craig read this
morning, unhealthy patterns grow and strengthen in their powers injuring both
ourselves and others if they are left unattended.
There are two faces of conflict. The first is destructive. Hidden and unresolved
issues are like the bramble bush cutting people's feet on the path toward wholeness
and progress. The second face of conflict is the constructive model. When problems
are handled openly and with skill, there is a potential for growth and change.
Like the governor who confronted the insensitive man, many lives are improved
by removing the evil tree. Without this obstacle, folks can devote their energy
to positive goals and new ideas.
The same is true for congregations. Peter Steinke, workshop leader and author
of Healthy Congregations writes, "A healthy congregation is one that actively
and responsibly addresses or heals its disturbances, not one with an absence
of troubles." So, we must use our resources and strengths to manage conflict,
not let it fester under the surface. It is important that we communicate with
one another about our institutional tensions. Not talking about them will not
make them go away. Only by being honest about our feelings and perspectives
will we come to any collective understanding.
Saint Paul is not one of my favorites. Remember, he's the one who wrote that
women should not speak in church and should keep their heads covered. However,
the passage that Craig read this morning from Corinthians is compelling for
any community. Paul uses the human body to demonstrate that unity and diversity
are not incompatible. The eyes, ears, feet, mouth, internal organs and hands
each have a distinct function and contribute to the working of the whole. As
the last line reads, "If one member suffers, all suffer along with it;
if one member is honored, all rejoice along with it." Therefore, in sharing
our joys and concerns as a part of our worship services, we are recognizing
and honoring our interconnectedness. The Channing Caregiving Committee, who
sends notes and reaches out to our members with visits and phone calls, is
another example of the ways in which we honor one another as a religious community.
As I prepared for today's service, I was mindful of the current conflict in the
Middle East. Across Rhode Island, flags are currently being flown at half-mast
as a tribute to the seventeen American sailors who died aboard the U.S.S. Cole
during a powerful blast while docking in Yemen. Many of the crew aboard the Destroyer
were trained at the local War College. At a time when the United States enjoys
relative peace and prosperity, this attack brings a sudden prospect of doubt
and volatility. During these two weeks of violence between Israelis and Palestinians,
about one hundred people, mostly Palestinian, have been killed. There is a deep
sense of grievance and woundedness on both sides. The imminent danger is that
the deadly cycle of attack and counter-attack may spiral into an all-out war.
There is a hint of optimism as Israeli Prime Minister Ehud Barak and Palestinian
leader Yasir Arafat have agreed to a Summit in Egypt on Monday. The level of
global diplomacy in this conflict has been unparalleled. There is a glimmer of
hope that Barak and Arafat will do all in their power to break the cycle of violence
and pave the way to Peace Talks once more. The Middle East stands as a haunting
reminder of the power of violence, hatred, and fear, and the importance of continued
dialogue and negotiation
.
It is equally important for us to promote a safe environment for genuine dialogue.
Church consultant, Roger Nicholson, points out that dialogue is different from
debate and discussion. A debate implies a winner and a loser. He writes, "The
Latin root of our word discussion has the same root as the words percussion and
concussion. It literally means using force to make a point. [Instead] the Greek
roots for the word dialogue are 'dia', meaning 'through' and logos, meaning 'word'
or, more broadly, 'meaning'. The main idea of the word dialogue is a free flow
of ideas between people".
In the words of our Unitarian ancestor Michael Servetes, "We need not think
alike to love alike." However, the contribution of each one of us is essential
to the health of our relationships. In our homes, in our church, in our workplaces,
in our towns and in our world, let us work to improve communication. In this
way, will we create an open safe environment and move forward toward greater
wholeness.
Blessed Be.
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